Product Metrics

And just to put this out there, this week was perhaps the most monumental conversation since we started. While nearly every week I adjust and evolve my opinions on mindsets on topics, this week's conversation truly got me to change my lens for product metrics. Watch it to see why.

Hear the panel discuss the answers to our Monday question - What are the key metrics you should be tracking for your product? And see how Paul challenged all of our perspectives on metrics suggesting we should think about this from the customer point of view.

After hearing me fall on my sword for forgetting to post the poll on Wednesday, hear our conversation on our heat map question: How good is your company at tracking and using metrics? See which of dual bell curves your company would be in, with one curve peaking around 30-40% and the other around 60-70%, and hear Paul's great anecdote on measuring customer value.

Get our take on the following questions:

What are the toughest product metrics to get, and why?

How should the product metrics you track change as a product moves through its lifecycle?

And get our Lightning Round answers to If you could only have one metric, what would it be? Including customer value, ROI, number of customers, a happiness quotient, and net retention.

This week, Steve Johnson and I were joined by regular panelists Jason Vincelette, Joy McCaffrey, Paul Hurwitz, and Dharma Subramanian.